Penta’s Commitment to Quality

Our quality system consists of 15 key steps;

1. Contract review on receipt of order
2. Order processed (Sales and works orders raised)
3. Account Manager reviews order
4. Buy material, allocate machining time, plan in visual planning board
5. Material is received, given a goods receipt number and allocated to the works order
6. Material certificates are electronically archived for future reference
7. Engineer prioritises work flow from visual planning boards and starts setting operations
8. First off inspection is completed by a designated inspector verifying the component is to the customer's drawing. In process inspection is discussed and agreed, batch production can commence
9. Process is repeated for each stage of manufacture
10. Engineers make note of any key points and amendments to update the manufacturing routing for future orders
11. A full final inspection is completed before items are counted and booked into stock
12. The parts are packed carefully for protection in transportation
13. Delivery paperwork is raised and transport arranged as per the customer requirement
14. Invoice is raised and paperwork passed back to estimation for review
15. Estimator reviews and updates the manufacturing routing for future orders

We have many long standing customers in a vast array of industries due to the close attention to detail we pay and our team's genuine interest in every project.

On receipt of order we complete a thorough contract review and discuss any variance with customers. On contract review we check;

• Part and drawing numbers
• Issue levels
• Price
• Quantities
• Delivery addresses
• Lead time
• Paperwork and traceability requirements
• Invoicing requirements/payment details

Only when we are 100% sure we understand your requirements do we process your order.