Contact usLast updated 18 September 2025
When you visit our site, our browser remembers your initial request to visit the site by way of a ‘cookie’, which is a small data file that all web browsers have. The website cookie allows our website to recognise each subsequent request from your browser as being the same browser that made the initial request to our website when you first arrived. By knowing that each following request is related to the first, our website is able to track your actions as you move around the website and to provide interactive features such as our contact forms. By analysing how our website is being used in general, we can improve the website experience for future visitors. Should you experience any problems in using our website, our website developers may be able to use this information to track down your specific “visitor journey” and investigate and fix any issues that may arise.
A cookie is a very small text file that is stored on your device (your PC or your phone) by your web browser. It contains a simple text code that your browser sends back to our website each time you browse to a new page. This allows the website to look up your specific session and associate data for that session with your browser. The data itself is not stored in your cookie but on the server operating the website.
Google Analytics is a free tool provided by Google and is used to allow us at Penta to understand trends and behaviour of our visitors to the site. It collects information anonymously; it reports website trends without identifying individual visitors. The cookies store information such as the number of visits to the website and what site referred the visitor to the web page. At Penta we use this information to allow us to understand visitors’ behaviour, and allow us to improve the site for future visitors. We do not collect names or any further details about a visitor.
Penta may occasionally link off to other sites we feel may be beneficial to our visitors. Penta has no control over these other sites’ cookie policies, or the content they display.
If you wish to opt out of cookie consent on Penta’s site, you can do so using our CookieYes pop-up, which is accessible when you first visit the website. Please note that opting out of cookies may cause certain features, such as contact forms, to not function properly.
If you have questions about Penta’s Privacy Policy or practices, including where a third-party service provider is acting on our behalf, or if you would like to contact our Data Protection Officer, Ann Raybould, you can email at <annr-email> or call 02392 668 334. You can also ask us questions about how to submit a privacy complaint, and we will endeavor to help.
You may at any time contact the ICO if you are not satisfied with Penta's response using the contact details below;
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk